Warranty

We work with customers at all stages to conduct high-quality dialogue. Establishing a strong and long-term customer relationship is our ultimate goal.

Tell us your needs
Our Services
Support
Installation Guide
Usage Guide
Warranty

Welcome to GaiaRay’s Product Warranty Policy, where we are committed to providing you with high-quality new energy products and a worry-free after-sales service experience. This policy is designed to ensure you can be confident in every product you purchase from us.

Warranty Coverage:

Our warranty service covers all GaiaRay branded products including Residential Energy Storage Systems, Commercial & Industrial Energy Storage Systems (ESS), Portable Energy Systems, Lithium Batteries, Solar Inverters, Traction Batteries (including LiFePO4 Forklift and Golf Cart Batteries), Solar Trailers, and EV Chargers.

Warranty Period:

Each product from GaiaRay comes with a minimum one-year warranty from the date of purchase. For detailed warranty periods, please refer to the product manual.

Warranty Service:

During the warranty period, if the product fails due to manufacturing defects, you are entitled to free repair or replacement services. Please keep your purchase receipt as proof for warranty service.

Claiming Warranty:

To avail of the warranty service, please bring the product and purchase proof, and submit a warranty request through our official website or directly contact our customer service center.

Exclusions:

Damages caused by human factors, unauthorized modifications, or natural disasters are not covered under the free warranty.

Additional Services:

GaiaRay also offers extended warranty services, providing longer protection for your products. For details, please consult customer service.

Our goal is for every GaiaRay user to enjoy high-quality products and services. If you have any questions about our warranty policy, please feel free to contact our customer service team.

TAKE THE FIRST STEP.
WE WILL DO THE REST.
Diane Rose
Fitness Guru

Empower Your Energy World With GaiaRay

Please enable JavaScript in your browser to complete this form.
About GaiaRay

Choose JSDENERGY! Empower with High-Performance, Reliable, and Innovative Power Solutions.

Facebook Twitter Youtube
Products
  • About Us
  • Project
  • Our Services
  • Blog
  • Contact Us
Services
  • LiFePO4 Forklift Batteries
  • LiFePO4 Golf Cart Batteries
  • Mobile Solar Powered Traile
Why Gaiaray
  • About Gaiaray
  • Our Story
  • Gallery
  • Success Stories
  • Leadership
Copyright 2013-2024. All Rights by GaiaRay
Scroll to Top